Refund Policy
Last Updated: October 29, 2025
Welcome to Feedzo! This policy details our guidelines on cancellations and refunds. By placing an order with Feedzo, you agree to be bound by this policy.
Important: Please read this policy carefully before placing your order. All sales are final.
1. Strict No Cancellation & No Refund Policy
Due to the nature of fresh, home-cooked food prepared on-demand specifically for your order, we are unable to offer cancellations or refunds once an order is confirmed.
Policy Details
- No cancellations are allowed once the order is confirmed by our team or the chef.
- No refunds will be issued under any circumstances (including for delays, change of mind, or incorrect items ordered by you).
- Please review your order carefully before confirming.
Refund Processing Time
As our policy is no refunds, there is no "refund processing time." All transactions are final upon confirmation.
2. Exception: Severe Quality Issues
While we do not offer refunds, your satisfaction is our priority. If you genuinely face a severe quality or hygiene issue with your food:
What to do?
In the rare event of a significant quality problem, please follow these steps:
- Contact us immediately (within 30 minutes of delivery) via WhatsApp.
- Provide your order details and clear photos/details of the issue.
- We will investigate the matter with the home chef promptly.
- A replacement (not a refund) for the affected item may be offered, solely at the discretion of Feedzo management.
- All decisions by Feedzo management are final.
Questions About This Policy?
If you have any questions about our Refund Policy, please reach out:
Email: supports@feedzo.in
Phone: +91 98355 55871 | +91 96990 26340 | +91 87575 59539
Operating Hours: 12:00 PM - 10:00 PM Daily